Information

Signing In

Username: Email/TitanConnect name (the "freshmjw" in "freshmjw@udmercy.edu")

Password: Student/Employee T-Number (begins T-zero, with a capital T; e.g., T01234567)

EXAMPLE

Username: freshmw
Password: T01234567

Sign in to Knowledge

Forgot your password or don't know your T-Number?

Click the Forgot Password link and enter your First Name and Last Name (properly capitalized), and your username (all lowercase) to have a reset password message sent to your UDM email account. We strongly encourage you to verify that your email account isn't full before using this password reset tool.

Still can't login?
Call IDS at (313) 578-0580 (Monday through Friday, from 8:30am to 5:00pm).

Why is my course Unavailable?

Knowledge course sites are unavailable by default. While faculty still can access these sites and upload content, students cannot access these sites until they are made available by faculty.

Students with questions about when a course site will be made available should contact their professors.

Faculty who aren't sure about how to make a course site available should click here.

Where are my courses?

Knowledge accounts and courses are updated according to the following schedule:

One month before the start of the term:
Every Tuesday and Thursday

First two weeks of the term:
Daily, Monday through Friday

Outside of these times, accounts and courses are updated the first and third Tuesday of each month.

 
Support


Blackboard, TurnItIn, & Wimba

Contact the Instructional Design Studio

EMail: ids@udmercy.edu

Phone: 313-578-0580

Faculty Support Blog

Known Knowledge Issues Blog


EMail & TitanConnect Issues

Contact the Information Technology Helpdesk

Email: helpdesk@udmercy.edu

Phone: 313-993-1500

Chat requires JavaScript.